About The MPS Team

The MPS Team is a leading MPS provider in the UK, with industry-leading solutions and software for a wide-ranging customer base across the UK, Europe and beyond. We’re a Canon Silver Partner and a HP Amplify Power Services Partner. We work with organisations who have anywhere from 1 to 1,500 sites, so we’re strongly placed to facilitate multi-site solutions.

Manage your fleet 24/7

Manage your fleet anytime, from anywhere, For detailed, real-time information regarding the performance and usage of your fleet and consumables, you can request access to your own online management tool.

You will be able to;

  • View consumables usage information and page count tracking
  • Request or purchase supplies and check on the status of orders
  • Check on the status of on-site service requests and submit new ones
  • Submit Meter Reads when required
  • Share documents and export data for use in asset-management activities
  • Set access control rules for authorised users, and much more

To register for 24/7 fleet management access, email sop@thempsteam.com.

Technical services and support

There’s nothing that says ‘great business’ more than great customer service. That’s why everything we do is singularly focused on giving you the very best service possible.

To make sure our service is always above and beyond, we provide you with the resources you need when things run out or go wrong. You have direct access to HP’s technical support on the number below:

[Insert HP logo]

If you have a service, fault or consumable-related issue with your HP device, speak

with HP Technical Services and Support.

  • For managed HP devices – 0207 519 5092

Your Account Management team

Over 100 years’ combined experience in the industry, plus approximately 12 million prints managed per month tells you that when it comes to account management, you can trust us to know exactly what we’re doing.

Your account management team is here for:

  • Account reviews when and where you need them
  • Management information to suit your specific business needs
  • Continuous data analysis and software recommendations – we analyse data and make suggestions to improve the user experience
  • Proactive and preventative device analysis. We’ll spot issues before they even occur and use that information to plan ahead

If you have a query relating to the above, or one that can’t be solved by contacting HP, we’re here to help via the following;

General queries sop@thempsteam.com

Billing queries servicebilling@thempsteam.com

Technical queries support@thempsteam.com

Self-service portal https://help.thempsteam.com/hc/en-us

Meet the rest of our Paragon Family

  • Paragon customer communications logo

    Paragon combines leading-edge technology and exceptional people to deliver business-critical products and services that enhance our clients’ performance. We go to market through seven key business lines, delivering cost and carbon efficiency while meeting our clients’ evolving challenges head on, transforming how their businesses operate.

    Paragon ID logo

    Paragon ID provides tailored solutions in e-ID, transport, smart cities, payment and traceability using technologies that securely intertwine the physical and digital worlds. 

DCX logo

DCX is a full-service digital transformation and marketing agency and consultancy. We combine the power of data with compelling creative and digital technology to help brands connect better with their customers to deliver better outcomes.